If a user is unable to login it could be that the data is incrrectly setup in SAP. The following data is required for user and customer details to be tranferred. 


a webuser is a Business Partner Contact person in SAP B1. 


validate:

  1. BP active (or orders will fail, BP inactive will not prevent User being created on ODSNet)
  2. The BP must have both Bill-to and Ship-to address.
  3. The BP's country must exist in ecom. See country setup. 
  4. BP Contact has following fields populated
    1. Contactid (without spaces), and unique, e.g. email.
    2. Name
    3. Email
    4. Password, min 6 character long
    5. Contact Active

Once data has been corrected, the user and customer data will be automatically transferred to ecom. 



See also: Deactivate User or Business Partner